Introduction

These Terms and Conditions ("Terms") govern access to and use of the website pajyra.com (the "Site") and the products and services offered through it.

The Site is operated under the PAJYRA brand by Hebei Shenghe Pipe Industry Co., Ltd. ("PAJYRA," "we," "us," or "our").

By accessing or using the Site, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, please discontinue use of the Site.

Eligibility & Website Use

You must have the legal capacity to enter into a purchase contract under the laws applicable to you.

When using our Site, you agree to:

• Provide accurate and complete information when placing an order.
• Use the Site only for lawful purposes.
• Avoid interfering with the security or functionality of the Site.
• Refrain from using automated or abusive methods that disrupt our services.
• Respect the rights of PAJYRA and other users.

We may restrict access to the Site where reasonably necessary to address unlawful, fraudulent, or harmful activity, subject to applicable law.

Products & Availability

PAJYRA offers travel accessories and organizational products through our online store.

We aim to present product descriptions, images, dimensions, and other information as accurately as possible.

Product colors and appearance may vary slightly depending on screen settings, lighting, and manufacturing variations.

Product availability may change without prior notice.

If an item becomes unavailable after an order is placed, we will contact you regarding available options, which may include a refund for the unavailable item.

Nothing in this section limits your statutory rights if a product is defective or does not match its description.

Pricing & Payment

Product prices are displayed on the Site in the currency indicated during shopping or checkout.

Applicable shipping charges, taxes, and other charges, where relevant, will be presented during checkout in accordance with applicable requirements.

Payment methods available to you are displayed during checkout.

Orders may be subject to payment authorization and fraud-prevention checks.

We reserve the right to correct genuine pricing or product information errors, subject to applicable consumer protection laws.

For more information, please visit our Payment & Security page.

Orders & Acceptance

By placing an order, you submit a request to purchase the selected products under the terms presented at checkout.

An automated order confirmation acknowledges receipt of your order. It does not necessarily mean the order has completed all payment, inventory, or fulfillment checks.

We may contact you if additional information is required or if an issue prevents us from fulfilling the order.

If we cannot fulfill a paid order, we will provide an appropriate refund or other remedy as required by law.

Requests to change or cancel an order should be submitted promptly to service@pajyra.com .

Changes may not be possible after dispatch. Mandatory cancellation rights remain unaffected.

Shipping & Delivery

Orders are generally processed within 1–3 business days after payment confirmation.

Standard international shipping is estimated at 5–12 business days after dispatch.

Including order processing, the estimated total delivery timeframe is approximately 6–15 business days after payment confirmation.

These timeframes are estimates and may vary due to carrier operations, customs processing, destination, or other circumstances.

For full details, please read our Shipping Policy .

Returns, Exchanges & Refunds

PAJYRA offers a voluntary 30-day return request window after delivery, subject to the eligibility requirements in our Return & Refund Policy.

For eligible change-of-mind returns, customers are responsible for return shipping costs.

Where a return is required because an item is confirmed damaged, defective, or incorrect, PAJYRA covers the necessary return shipping costs under the instructions provided by our support team.

Approved refunds are processed within 7–14 business days , unless applicable law requires a shorter period.

Refunds are generally issued to the original payment method where supported.

Please contact our support team before returning any product. The designated return address will be provided through our return process.

For more information, see our Return & Refund Policy .

Discounts & Promotions

PAJYRA may offer promotional discounts, coupon codes, or limited-time special offers.

Promotions may be subject to specific eligibility requirements, expiration dates, product exclusions, or usage limits.

Unless expressly stated otherwise, promotions cannot necessarily be combined with other offers.

We may correct promotional errors or address misuse of promotional offers, subject to applicable law and any rights already acquired by customers.

Customer Responsibilities

Customers are responsible for providing accurate order and delivery information.

Please review your shipping address, contact details, selected products, and quantities before completing checkout.

If you discover an error, contact our support team as soon as possible.

Customers must not use fraudulent payment methods or engage in unlawful activity through the Site.

Intellectual Property

The PAJYRA name, branding, website design, text, graphics, product photography, and other materials on the Site may be protected by intellectual property laws.

Such materials belong to PAJYRA or their respective rights holders.

You may browse and use the Site for personal, lawful shopping purposes.

You may not reproduce, distribute, commercially exploit, or misuse protected materials without the necessary authorization, except where permitted by law.

Third-Party Services & Links

Our Site is powered by Shopify and may rely on third-party service providers for payments, shipping, technical functions, and other operations.

Some external websites or services may be governed by their own terms and privacy policies.

We are not responsible for the independent content or practices of third-party websites that we do not control, except where applicable law provides otherwise.

Privacy & Personal Information

Personal information collected through the Site is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how personal information may be collected, used, disclosed, and protected.

Website Information & Disclaimers

We aim to keep the Site accurate, functional, and reasonably up to date.

However, occasional errors, interruptions, or technical issues may occur.

We may update website content, product information, and technical features from time to time.

To the extent permitted by law, we do not guarantee uninterrupted access to the Site or that all technical issues can be prevented.

Nothing in these Terms excludes warranties, guarantees, or remedies that cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by applicable law, PAJYRA is not responsible for losses caused solely by events outside our reasonable control or by a customer's unlawful misuse of the Site.

Any limitations of liability apply only where legally enforceable.

Nothing in these Terms limits liability for fraud, intentional misconduct, or other matters that cannot legally be excluded or restricted.

Your mandatory consumer rights and statutory remedies remain unaffected.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or applicable legal requirements.

Updated Terms will be published on this page.

Changes will not retroactively remove mandatory rights relating to purchases already completed.

Where required by applicable law, we will provide additional notice of material changes.

Governing Law & Disputes

These Terms are interpreted in accordance with applicable laws and mandatory consumer protection requirements.

If you have a concern about an order or our Services, please contact us first so we can attempt to resolve the issue.

Nothing in these Terms removes any right to seek a remedy through a competent court or authority where such right is protected by applicable law.

Any mandatory rights concerning jurisdiction, governing law, or consumer dispute resolution remain unaffected.

Contact Information

If you have questions about these Terms or need assistance with your order, please contact our support team.

Related Store Policies

For additional information about shopping with PAJYRA, please review the following pages.