Return & Refund Policy
Return & Refund Policy
We want you to feel informed when shopping with PAJYRA. This policy explains our 30-day return request window, return eligibility, shipping responsibilities, and refund procedures.
Overview
This Return & Refund Policy applies to purchases made through our official website, pajyra.com .
Customers may request a return within 30 days after receiving their order, subject to the eligibility conditions described below.
Requests relating to damaged, defective, or incorrect products will be reviewed separately where required by applicable consumer protection laws.
Our 30-Day Return Window
To request a voluntary return, please contact our customer support team within 30 calendar days after the product has been delivered.
This voluntary return period does not limit any mandatory statutory rights that may apply to your purchase.
Return Eligibility
For a standard change-of-mind return, the following conditions generally apply:
- The return request is submitted within 30 calendar days after delivery.
- The item is unused, except for reasonable inspection of its condition and features.
- The item is in its original condition and is not damaged through customer misuse.
- Original packaging, product tags, and included accessories are retained where reasonably possible.
- The customer provides the order number or another valid proof of purchase.
Returns involving defective, damaged, or misdescribed products are handled in accordance with applicable consumer rights and are not necessarily subject to the same conditions as voluntary returns.
How to Request a Return
Please contact our customer support team before shipping any item back.
Contact Us
Email service@pajyra.com within 30 days after delivery. Include your order number and the item you wish to return.
Explain Your Request
Provide the reason for your return. If the item is damaged, defective, or incorrect, include photographs where available.
Receive Instructions
Our support team will review your request and provide the applicable return address and shipping instructions.
Return Address
The correct return address will be provided by our customer support team after your return request has been reviewed.
Please do not send returns to our registered business address unless specifically instructed to do so.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, is defective, or is not the product you ordered, contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and relevant packaging, where available.
- Any other relevant details about the issue.
After reviewing the situation, we will provide an appropriate resolution, which may include a replacement, repair where appropriate, or refund.
Return Shipping for Damaged or Incorrect Items
If a return is required because the item arrived damaged, is defective, or we sent the wrong product, PAJYRA will cover the necessary return shipping costs under the return instructions we provide.
Please contact us before purchasing a return shipping label so we can arrange or confirm the appropriate shipping method.
Non-Returnable Items
Certain products may not be eligible for voluntary change-of-mind returns, where permitted by law.
Examples may include:
- Products materially used or damaged after delivery.
- Personalized or custom-made items, where applicable.
- Products that cannot reasonably be returned for hygiene or safety reasons after opening, where legally permitted.
- Products specifically identified as non-returnable before purchase, where applicable law permits.
These exclusions do not affect mandatory legal rights concerning defective, damaged, or misdescribed goods.
Return Shipping Costs
Responsibility for return shipping depends on the reason for the return.
Change-of-Mind Returns
If you wish to return an eligible item because you changed your mind or no longer want it, you are responsible for the return shipping costs.
Shipping costs may vary depending on your location, carrier, and package details.
Damaged, Defective or Wrong Items
If the return is necessary because of a confirmed product defect, shipping damage, or an incorrect item sent by PAJYRA, PAJYRA will cover the necessary return shipping costs.
Please follow the shipping arrangements provided by our support team.
Customers should retain proof of return shipment and any tracking details provided by the carrier.
Nothing in this section limits any return shipping rights or remedies required by applicable law.
Refund Processing
Once we receive and review the required information, and any returned item where applicable, we will determine whether the refund request is approved.
We will notify you of the outcome through the contact information associated with your order.
Approved Refunds: 7–14 Business Days
Once a refund has been approved, PAJYRA will process the refund within 7–14 business days, unless a shorter period is required by applicable law.
Business days generally exclude weekends and public holidays.
Approved refunds will generally be issued to the original payment method where supported.
After the refund is processed, your bank or payment provider may require additional time to make the funds available in your account.
The refundable amount, including any applicable original shipping charges, will be determined by the circumstances of the return and applicable law. Any lawful deductions will be explained when relevant.
Exchanges & Replacements
If you would like to exchange a product for another color, size, or style, please contact our support team within the applicable return period.
Exchange requests depend on product availability and eligibility.
If an exchange is unavailable, our team can explain the applicable return and refund options.
Replacements for defective or incorrect products are handled according to the circumstances and applicable consumer protection laws.
Order Changes & Cancellations
If you need to change or cancel an order, please email service@pajyra.com as soon as possible.
Include your order number and a description of the requested change or cancellation.
We will review the request based on the order's processing and shipment status.
Once an order has entered fulfillment or has been dispatched, changes or cancellations may not be possible.
This does not affect any mandatory cancellation or withdrawal rights under applicable law.
Delayed or Missing Refunds
If your refund has been confirmed as processed but the funds have not yet appeared in your account, please review your original payment method.
Depending on the bank or payment provider, additional posting time may be required.
If the expected processing period has passed, contact us at service@pajyra.com with your order number and relevant refund details.
Applicable Consumer Rights
This policy describes PAJYRA's voluntary return arrangements and refund procedures.
Depending on your location, you may have additional rights under applicable consumer protection laws, including rights relating to defective goods, goods not as described, or statutory cancellation periods.
Nothing in this policy is intended to exclude or restrict rights that cannot lawfully be waived.
Contact Information
For assistance with a return, refund, replacement, or cancellation, please contact our customer support team.
Return Address Notice
Return shipping instructions and the designated return address will be provided by our customer support team.
Our registered company address should not be used as a return destination unless expressly confirmed by PAJYRA support.
We're Here to Help.
We aim to make return and refund information easy to understand. If you have questions about your order or need help with a return request, please contact our support team at service@pajyra.com .
Travel Lighter, Live Bigger.