Shipping Overview

This Shipping Policy applies to orders placed through our official website at pajyra.com .

PAJYRA provides shipping to destinations supported by our available shipping services and checkout configuration.

Shipping availability, charges, and delivery estimates may vary depending on the destination, products ordered, and applicable shipping method.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order processing includes payment verification, order review, product preparation, and fulfillment arrangements.

Business days generally exclude weekends and public holidays.

Orders placed during weekends, holidays, or periods of high demand may require additional processing time.

Estimated Delivery Times

Our estimated standard international shipping timeframe is 5–12 business days after an order has been dispatched.

Including order processing, the estimated total delivery timeframe is approximately 6–15 business days after payment confirmation.

Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may vary due to carrier schedules, customs procedures, weather conditions, and other logistical circumstances.

Shipping Rates & Free Shipping

PAJYRA offers free standard shipping on eligible orders with a merchandise subtotal of US$49 or more after discounts.

The qualifying subtotal excludes shipping charges and applicable taxes.

Shipping Destinations

PAJYRA ships to countries and regions supported by our checkout and shipping services.

Shipping availability can be checked by entering your delivery address during checkout.

Certain destinations may not be available due to carrier restrictions, customs requirements, or operational limitations.

Shipping to remote locations, P.O. boxes, military addresses, or other special destinations may be restricted or unavailable.

If no shipping method is available for your address, you may be unable to complete checkout for that destination.

How Shipping Works

Order Tracking

When your order has been shipped and tracking information is available, you may receive a shipping confirmation email containing tracking details.

Tracking updates are provided by the shipping carrier and may take time to appear after dispatch.

If your tracking information has not updated or you need help locating your shipment, please contact us at service@pajyra.com .

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

Please carefully review:

• Recipient name.
• Street address.
• Apartment or unit number.
• City, state, and postal code.
• Country and contact information.

If you discover an error after placing your order, contact us as soon as possible.

Address changes may not be possible once the order has been dispatched.

Additional shipping charges resulting from incorrect information may apply where permitted by law and appropriately disclosed.

Shipping Delays

We aim to process and ship orders according to the timeframes stated in this policy.

However, delivery may occasionally be delayed due to:

• Customs clearance and inspections.
• Carrier transportation disruptions.
• Severe weather conditions.
• Public holidays or peak shopping periods.
• Incomplete shipping information.
• Other circumstances affecting transportation or delivery.

If your order is significantly delayed, please contact our customer support team so we can review the shipment status and available options.

Any mandatory delivery rights or remedies under applicable law remain unaffected.

Lost, Missing or Damaged Packages

If your package is missing, arrives damaged, or appears to have been delivered incorrectly, please contact us promptly.

To help us investigate, please provide:

• Your order number.
• Tracking information, if available.
• A description of the issue.
• Photographs of damaged products or packaging, where relevant.

We will review the situation and advise on appropriate next steps, including any applicable replacement or refund options.

Your statutory consumer rights remain unaffected.

Customs, Duties & Import Taxes

International shipments may be subject to customs clearance, import duties, or destination-country taxes and fees.

Whether these charges are collected during checkout or separately depends on the shipping arrangements and destination.

Any additional charges payable by the customer should be reviewed in the applicable checkout information before purchase.

Customs processing may affect the estimated delivery timeframe.

Multiple Shipments

Some orders may be shipped in multiple packages depending on product availability and fulfillment arrangements.

If your order is divided into separate shipments, tracking details may be provided for each package when available.

If you receive only part of your order and need assistance, please contact our support team.

Returns & Refunds

PAJYRA offers a voluntary 30-day return request window after delivery, subject to the conditions in our Return & Refund Policy.

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For confirmed damaged, defective, or incorrect items, PAJYRA covers necessary return shipping costs under the instructions provided by our support team.

Approved refunds are processed within 7–14 business days, unless a shorter period is required by applicable law.

Please review our Return & Refund Policy for complete information.

Contact Information

For questions about shipping, delivery, tracking, or order-related issues, please contact PAJYRA.