Scope of This Privacy Policy

This Privacy Policy describes how PAJYRA, operated by Hebei Shenghe Pipe Industry Co., Ltd. ("PAJYRA," "we," "us," or "our"), handles personal information in connection with pajyra.com (the "Site"), our online store, customer communications, and related services (collectively, the "Services").

By using our Services, you may provide information directly to us, and certain information may be collected automatically through your interactions with the Site.

This Policy applies to personal information handled in connection with our Services, except where another notice specifically applies.

Personal Information We Collect

Depending on how you interact with our Site and Services, we may collect the following categories of information.

Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact details provided during checkout or customer support communications.

Order & Transaction Information

Products purchased, order history, transaction status, payment method details made available to us by payment providers, shipping information, and records associated with returns or refunds.

Complete payment card information is generally processed by the applicable payment service provider rather than collected directly through our customer support channels.

Account Information

If customer account functionality is available and you choose to use it, we may process account identifiers, preferences, and other information associated with your account.

Device & Usage Information

Information such as IP address, browser type, device characteristics, pages visited, referring websites, approximate location derived from technical data, and interactions with our Services may be collected through platform functionality and applicable technologies.

Customer Communications

Information contained in emails, inquiries, support requests, product feedback, and other communications you send to us.

How We Use Personal Information

We may use personal information for purposes including:

• Processing purchases and managing orders.
• Arranging delivery and providing shipment information.
• Responding to customer questions and support requests.
• Managing eligible returns, refunds, and order issues.
• Maintaining and improving our online store.
• Detecting and addressing suspected fraud, misuse, and security incidents.
• Complying with applicable legal, accounting, and regulatory obligations.
• Providing marketing communications where permitted and consistent with applicable consent requirements.
• Understanding website performance and customer interactions where relevant analytics tools are enabled.

Where required by applicable law, we rely on an appropriate legal basis for processing personal information, such as contract performance, legal obligations, legitimate interests, or consent.

Cookies & Similar Technologies

Our Site may use cookies and similar technologies to support essential website functions, remember preferences, understand site usage, and provide other features depending on the services enabled.

Essential Cookies

Certain cookies may be necessary for shopping cart functionality, checkout, security, and core website operations.

Analytics Cookies

Where analytics services are enabled, related technologies may help us understand how visitors use our website.

Advertising Technologies

If advertising or marketing technologies are enabled, they may be used to measure campaign performance or support advertising, subject to applicable privacy requirements.

Your Cookie Choices

Depending on your location and the controls available on our Site, you may be able to manage certain cookie preferences.

You may also manage cookies through your browser settings, although disabling some cookies may affect website functionality.

How Personal Information May Be Shared

We may disclose personal information to third parties where reasonably necessary to operate our Services, fulfill orders, or meet legal obligations.

Depending on the services used, these recipients may include:

• Shopify and related commerce service providers.
• Payment processors and financial service providers.
• Shipping carriers, fulfillment partners, and logistics service providers.
• Customer support, hosting, technical, and security service providers.
• Analytics and marketing providers, where such services are enabled and legally permitted.
• Government authorities, regulators, or other parties where disclosure is required by applicable law.

We may also disclose information in connection with a legitimate business transaction, subject to applicable legal requirements.

Shopify & Third-Party Services

Our online store is powered by Shopify, which provides the ecommerce technology used to operate our website and process shopping-related activities.

Shopify and certain third-party service providers may process personal information in connection with providing their services.

Their processing activities may also be governed by their own privacy notices, depending on the nature of the service and their role.

You can learn more about Shopify's privacy practices at: Shopify Privacy Policy .

International Data Transfers

PAJYRA serves customers through an online store operated by a business registered in China.

Personal information may be processed in countries other than your country of residence, including locations where Shopify and other service providers operate.

Where required by applicable data protection laws, appropriate safeguards will be used for relevant international transfers of personal information.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing our Services, maintaining business records, resolving disputes, and complying with applicable legal obligations.

Retention periods may vary based on the type of information, the purpose for which it was collected, and relevant legal requirements.

When information is no longer required, we will handle it in accordance with applicable retention and deletion requirements.

Information Security

We seek to use reasonable administrative, technical, and organizational measures appropriate to the nature of the personal information handled.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Customers should take reasonable precautions when using online services, including protecting account credentials and avoiding the transmission of sensitive payment information by email.

Your Privacy Rights & Choices

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include:

• Requesting access to personal information held about you.
• Requesting correction of inaccurate personal information.
• Requesting deletion of personal information, subject to applicable exceptions.
• Requesting information about how personal information is used or disclosed.
• Objecting to or requesting restrictions on certain processing activities.
• Withdrawing consent where processing relies on consent.
• Requesting data portability where applicable.
• Opting out of certain targeted advertising, sale, or sharing activities where relevant rights apply.

Marketing Communications

If you receive marketing emails from us, you may unsubscribe using the link provided in those messages, where available, or contact us directly.

Regional Privacy Rights

Additional rights may apply to residents of certain jurisdictions, including the European Economic Area, United Kingdom, and certain U.S. states.

We will assess requests according to the privacy laws applicable to the individual and our processing activities.

Children's Privacy

Our Services are intended for general consumers and are not specifically directed toward children.

We do not intentionally seek to collect personal information from children in violation of applicable privacy laws.

If you believe a child has provided personal information in circumstances that require our attention, please contact us at service@pajyra.com .

Third-Party Websites & Links

Our website may contain links to third-party websites or services.

We do not control the privacy practices of independent third parties.

We encourage you to review their privacy policies before providing personal information through those websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable legal requirements.

The updated version will be published on this page. Where required by applicable law, we will provide additional notice of material changes.

Contact Us About Privacy

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us using the details below.